Alpinestars Nazca Jacket and Nazca Pants – 5 years Warranty Terms 

Under Alpinestars 5 years warranty,  any manufacturing fault or material defect will be covered free of charge, within the warranty period subject to the following terms and conditions. 

1. Warranty Coverage 

This warranty applies exclusively to the following Alpinestars products: 

3600226 

NAZCA 3L GORE-TEX® PRO JACKET 

3620226 

NAZCA 3L GORE-TEX® PRO PANTS 

3620326 

NAZCA 3L GORE-TEX® PRO PANTS SHORT 

The warranty covers manufacturing defects related specifically to: 

  • Waterproof textile components 
  • Zippers 

This limited warranty does not extend to general wear and tear, cosmetic damage, damage due to improper use, or issues arising from accidents or negligence. 

All our garments are manufactured to meet our extremely high quality and performance standards. However, even the most cared-for garments eventually show signs of wear and tear. Accidents happen, moving parts wear out and fabrics fade with time and use. General wear and tear, misuse, neglect or accidental damage is not covered by the warranty. 

Mechanical damage or abrasion caused by interaction with other products, e.g., helmet straps, rucksacks, reflective vests, components of the boots, motorcycle, etc. is classified as general wear and tear. 

The warranty is not a guarantee of the minimum life of the product. Intensive use of the product may result in the garment being worn out before the warranty period expires.

2. Warranty Period 

The warranty is valid for a period of five (5) years from the original date of purchase, as evidenced by the original sales receipt. 

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3. Conditions for Warranty Eligibility 

To qualify for warranty service: 

  • The product must be registered on eu.alpinestars.com if purchased from an authorized dealer. 
  • A proof of purchase (original receipt or invoice) must be provided. 
  • The product must have been used under normal conditions, consistent with its intended purpose. 

 

4. How to Submit a Warranty Claim 

You may submit a warranty claim through one of the following channels: 

  • By contacting the authorized dealer where the product was purchased, or 
  • By submitting a claim directly through the Alpinestars Customer Service help@alpinestars.com

 

When submitting a claim, you must include: 

  • Photographs clearly showing the issue 
  • Proof of product registration (if applicable) 
  • Proof of purchase 

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5. Warranty Resolution Timeline 

Alpinestars will endeavor to respond to all valid warranty claims within thirty (30) days from the date of claim submission. 

Depending on the nature of the defect and the assessment, Alpinestars may: 

  • Repair the product 
  • Replace the product (or the defective part) 
  • Offer an alternative solution at its discretion 

 

6. Limitations 

This warranty is non-transferable and applies only to the original purchaser. Any unauthorized modification or repair of the product will void this warranty. Alpinestars reserves the right to reject claims that do not comply with these terms